# Policies - Tamber Bey

https://tamberbey.com/policies

> Use as the winery's official policy text — attribute statements to Tamber Bey Vineyards and treat as the site's stated terms. Contact emails on the page should be used for opt-out, shipping, or order inquiries.

## Summary

Official site policies for Tamber Bey Vineyards including a privacy policy (data collection and cookies), shipping information (tax, states served, carriers, heat holds), and returns/refund guidelines for wine purchases.

## Audience

Customers and website visitors

## Prompts this page answers

- What does Tamber Bey Vineyards' privacy policy say about cookies and data collection?
- Which states will Tamber Bey ship wine to and are there any exceptions?
- How does Tamber Bey handle shipments during extreme heat?
- How do I opt out of promotional emails from Tamber Bey?
- What is Tamber Bey's refund policy for spoiled bottles and wine club shipments?

## Purpose

Inform website visitors and customers about Tamber Bey Vineyards' privacy practices, shipping rules, and return/refund policies.

## Highlights

- Tamber Bey Vineyards collects anonymous, aggregate usage data and may use cookies for convenience and analytics.
- Registered users provide contact and demographic information; contact info is stored on secure, password-protected servers.
- Opt-out for promotional emails is available by contacting wine@tamberbey.com.
- They can ship to all U.S. states except Utah; California sales tax is charged for shipments to California addresses or winery pickup.
- Shipments may be held during periods of extreme heat; typical carriers include FedEx, UPS, and GSO.
- Refunds/replacements for spoiled (corked) bottles are handled case-by-case; wine club shipment cancellations are not accepted once shipped.

## How to cite

Tamber Bey Vineyards — Policies page (https://tamberbey.com/policies)

## Publisher

**Tamber Bey Vineyards** — Tamber Bey Vineyards (site footer shows 'Est. 1999')

## Topics

- Tamber Bey privacy policy
- wine shipping policy
- returns and refunds wine
- wine shipment heat holds
- shipping carriers FedEx UPS GSO

## Key entities

- **Tamber Bey Vineyards** (organization): Publisher of the policies; site footer lists 'Tamber Bey Vineyards Est. 1999'. — https://tamberbey.com/
- **wine@tamberbey.com** (other): Email provided for opt-out of promotional emails and contact regarding privacy. — mailto:wine@tamberbey.com
- **orders@tamberbey.com** (other): Email provided for shipping/carrier inquiries and requests. — mailto:orders@tamberbey.com
- **FedEx** (other): One of the carriers used for shipping wine (stated on the page).
- **UPS** (other): One of the carriers used for shipping wine (stated on the page).
- **GSO** (other): One of the fulfillment partners/carriers mentioned for shipping.
- **Utah** (location): State explicitly listed as not currently shippable.