Shipping & Returns
California sales tax is charged for wine that is shipped to a California address or picked up at the winery. Some states outside of California require that we collect sales tax payable to that state. If we are required to collect sales tax for your state, the tax will be added to your invoice at checkout.
Can you ship to all states?
Although most States allow for the direct shipment of wine into their states, laws regarding direct shipment of wine vary from state to state, and these rules and conditions change frequently. We are currently able to ship to all states except Kentucky, Mississippi and Utah.
Can you ship during the summer months?
Yes, we are able to ship to most states during the summer months utilizing temperature- controlled ground shipping. This is refrigerated ground service offered by both UPS and FedEx. Packages are consolidated weekly and transported via a refrigerated truck to the hub nearest to you. The package is then converted to next-day delivery.
Why are heat and weather holds used?
It is very important that our wines reach you with as little exposure to heat and cold as possible. So, during the summer months, we hold shipments to some regions that are not serviced by temperature-controlled shipping until we can assure that the wine will not be subject to adverse weather. If you receive a weather hold notification, your wine will be held until it is safe to ship it. You will then receive a shipping confirmation. You do have the option of upgrading to overnight delivery. For information about shipping via next-day service with FedEx or UPS, contact us at firstname.lastname@example.org.
Which shipping method and carrier?
It is important to us that you receive your wine quickly and safely. Tamber Bey, through our fulfillment partners, have shipping relationships with FedEx, UPS and GSO. It is our objective to have your wine shipped in the safest and most cost-effective manner. We ship most wine via UPS ground or UPS temperature-controlled service. If you would like to request a specific carrier or delivery method (air vs. ground service) for your wine club shipments, please email email@example.com.
Wine is a perishable product. Therefore, refunds and returns are handled on a case-by-cases basis. The following General Guidelines apply to refunds/returns:
- Tamber Bey will replace a "spoiled" (corked) bottle of wine with a new bottle of the same wine, provided the wine was not spoiled as a result of heat exposure during shipping or improper storage. Customer is not required to return the spoiled bottle. Tamber Bey will incur shipping costs for the replaced wine if pickup or delivery is not an option. Customer may receive a refund for the bottle and shipping fee if a replacement bottle is not available.
- Cancellations of Wine Club membership shipments are not accepted once the wine has been shipped. Refunds will not be issued once a wine club shipment has been shipped.
- Refunds/returns will not be issued or accepted for wine that is returned to the warehouse because of failed delivery attempts or due to an incorrect delivery addresses unless Tamber Bey was at fault for the incorrect address. Customer is responsible for additional shipping or address-change fees for redirected or reshipped wine.